NCPCA

Alternative Dispute Resolution – ANPC

At CAMPDAM Fishing & Tackle SRL, we want to offer all our customers a fair, transparent, and safe experience when purchasing fishing products from our store. We respect consumer rights and take any complaint, question, or dissatisfaction regarding placed orders on our website seriously.

Should a problem arise with a purchased product or service, we recommend that it first be resolved amicably by contacting our team. We are committed to promptly analyzing every request and providing a clear and correct answer as quickly as possible.

If the dispute cannot be resolved directly between the customer and the merchant, consumers have the option to resort to Alternative Dispute Resolution (ADR) procedures, in accordance with the applicable legal framework. This mechanism offers a simple, fast, and efficient way to resolve disputes without the need for court proceedings.

For more information on consumer rights and alternative dispute resolution procedures, you can consult the information provided by the National Authority for Consumer Protection (ANPC).

We aim to build a relationship based on trust, seriousness, and respect for every customer, and transparency in communication is one of our priorities.